Which statement about exit row seating is true?

• A. Exit row seating is allowed for unaccompanied minors
• B. CROs handle inflight service issues
• C. CROs resolve disputes regarding exit row seating and passengers with disabilities
• D. Exit row seating is assigned by random draw at departure

Answer: (C)

The situation hinges on who is responsible for decisions about exit row seating and accommodations for passengers with disabilities. CROs are the staff designated to resolve disputes and make accommodations when a passenger’s needs or safety eligibility come into play in the exit row. They evaluate whether a passenger can meet the requirements to operate and assist in an evacuation, consider disabilities or other concerns, and determine the appropriate seating or alternatives. This role is specifically focused on safety-related seating decisions and how to handle disputes or requests, ensuring compliance with regulations.

That’s why the statement about CROs resolving disputes regarding exit row seating and passengers with disabilities is the accurate one. Unaccompanied minors aren’t allowed in exit rows due to safety rules. Inflight service issues aren’t handled by CROs—flight attendants take care of service matters. And exit row seating isn’t assigned by a random draw at departure; eligibility and safety criteria guide who can sit there.