Guidance for PA announcements during delays such as Irregular Operations (IROP) can be found in which chapter of the FOM?

• A. FOM Chapter 9-15
• B. FOM Chapter 9-17
• C. FOM Chapter 9-18
• D. FOM Chapter 8-16

Answer: (B)

Guidance on PA announcements during delays and irregular operations is addressed in FOM Chapter 9-17. This section specifically covers passenger communications, including what to say, when to say it, and how to coordinate messaging during disruptions, gate changes, or delays. It provides standard phrasing, timing guidelines, and ensures information shared with passengers is accurate and consistent with Operations Control. The other chapters focus on different topics (such as general operations, cabin procedures, or other aspects of irregular operations) and aren’t the primary source for PA guidance during delays, so Chapter 9-17 is the most appropriate reference.